Privacy Policy

Introduction

Terra Hosting, LLC (“Terra Hosting,” “we,” “us,” or “our”) operates the Terra Hosting Portal web application and mobile application (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Our Service is available to existing customers who host ASIC mining equipment at our facility, as well as prospective customers who are interested in our hosting services. Anyone may request an account through our app or website.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Account Request Information

When you request access to our Service as a prospective customer, we collect:

• Name and email address
• Company name (optional)
• Any notes or details you provide about your hosting needs

This information is used solely to evaluate your request and contact you about our services.

Account Information

When you become a customer and create an account with Terra Hosting, we collect:

• Name and email address
• Login credentials (password is encrypted and never stored in plain text)
• Two-factor authentication preferences

ASIC Miner Data

For clients who host ASIC mining equipment at our facility, we display operational data retrieved from the Foreman ASIC management software, including:

• Hash rate and mining performance metrics
• Pool configurations and share statistics
• ASIC model, make, and hardware information
• Operational status and alerts

Important: This data is retrieved in real-time from Foreman's API and is not permanently stored by Terra Hosting. We act as a pass-through to display your equipment's current status.

Billing Information

Invoice and billing data is retrieved from QuickBooks for display purposes. Terra Hosting does not store, process, or retain any payment card information, bank account details, or other sensitive financial data. All payment processing is handled directly through QuickBooks Payments.

Support Ticket Information

When you submit a support ticket, we collect the information you provide, including:

• Ticket subject and description
• Associated ASIC machines (if applicable)
• Message history and attachments

Usage Analytics

We collect anonymized usage data to improve our Service, including:

• Session duration and login frequency
• Pages and features accessed within the application
• Device type and operating system (for mobile app)

This data is used solely for improving user experience and Service functionality. We do not sell or share this data with third parties for advertising purposes.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Display your ASIC mining equipment status and performance data
• Show your billing and invoice information from QuickBooks
• Process and respond to your support requests
• Send you important notifications about your account or equipment
• Analyze usage patterns to improve the Service
• Protect against unauthorized access and ensure security

Third-Party Services

Our Service integrates with the following third-party services:

Foreman

We use Foreman's API to retrieve and display your ASIC miner operational data. Foreman's privacy practices are governed by their own privacy policy.

QuickBooks / Intuit

We use QuickBooks to manage billing and invoicing. Payment processing is handled directly by QuickBooks Payments. Intuit's privacy practices are governed by their own privacy policy.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing and storage
• Two-factor authentication options
• Regular security audits and updates
• Access controls and authentication for all API integrations

Data Retention

We retain your account information for as long as your account is active or as needed to provide you with our Service. Support ticket history is retained for reference and quality assurance purposes. You may request deletion of your account and associated data by contacting us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: